Disable MAC Address Randomization for Phones/Devices

Tags Wireless

Having issues accessing the Internet when connected to OCC's WiFi connections?  

Phones running the Android 10 or Apple iOS 14 or later operating systems have a new feature that randomizes the MAC address for different WiFi connections. This feature is enabled by default, but can be disabled for specific WiFi networks.

Disable the MAC Randomization by completing the steps below that apply to your device when connected to OCC-Student, OCC-Staff or OCC-Guest:

Google Pixel / Motorola / Other Androids:

  • Open the Settings app
  • Select Network and Internet
  • Select WiFi
  • Connect to the Wireless network
  • Tap the gear icon next to the current connection
  • Select Advanced
  • Select Privacy
  • Select Use device MAC

Samsung Galaxy:

  • Navigate to Settings
  • Select Connections
  • Select WiFi
  • Select the Wireless Network you wish to connect to
  • Tap the gear icon next to the network you connected to
  • Select Advanced
  • On the next screen there is a menu labeled MAC Address Type
  • Tap on MAC Address Type
  • Select Use Phone/Device MAC

Apple iOS 14 & Later:

  • Ensure your device is connected to a Wi--Fi Network
  • Open the Settings app, then tap Wi-Fi
  • Tap the information button next to your Plume network 
  • Tap on the Use private Address toggle to turn it off
  • After, a privacy warning will pop-up
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