OCC Password Reset – Forgot Password

Summary

This document will guide you through resetting your OCC account password using Okta if the password is forgotten

Body


This document will guide you through resetting your OCC account password using Okta if the password is forgotten. This method can be done and does not require a connection to the OCC network. If any of the below steps do not work:
For students, please call the Student Technical Help Desk at 248-341-2300.
For staff, please call your Support Center

  1. Open a supported web browser and go to https://oaklandcc.okta.com/signin/forgot-password
     
  2. Enter your OCC username in the box and click Next
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  3. Select your strong authentication method.

    Note: Your methods may be different based on what you have set up with Okta.
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  4. After you successfully authenticate, you will be prompted to answer your security question. Provide the correct answer and then click Verify

    Note: If you get your security question wrong multiple times, your account will be suspended. To resolve the suspension, you will need to call the Student Technical Help Desk at 248-341-2300
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  5. Enter your new password and verify your new password.

    Note: If you believe your account has been compromised, check the Sign me out of all device’s checkbox
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  6. Finally, click the Reset Password box and your password will be successfully reset. 
    You are now able to log into your account with the new password.

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This document will guide you through resetting your OCC account password using Okta when the password is expiring
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