Body
Issue
You may encounter one of the following issues when working in D2L:
- You are unable to upload or attach a file.
- A file uploads successfully but does not open and displays an error message.
Workarounds
Option 1: Check the File Name
Ensure the file name does not include special characters such as:
- Forward slash (/)
- Ampersand (&)
- Question mark (?)
- Quotation marks (")
- Asterisk (*)
Use only letters, numbers, underscores (_), and dashes (-) when naming files. Special characters may prevent files from uploading or opening correctly in D2L.
Option 2: Verify the File Extension
Make sure your file includes the correct file extension, such as .pdf or .docx.
Most programs automatically add the correct file extension when saving a file. Avoid manually adding extensions, as this can cause errors.
To reduce issues, do not include periods in the file name except for the file extension.
Still Need Assistance?
Contact the D2L Student Technical Helpdesk (opens in new tab).