Contacting Panopto Support

Summary

OCC faculty, staff, and students experiencing issues with Panopto can contact Panopto's Support in a variety of ways.

Body

Overview

OCC faculty, staff, and students experiencing issues with Panopto can contact Panopto's Support in a variety of ways.

Here's How

Email

You may contact Panopto support by sending an email to support@panopto.com.

Call

Panopto has 24/7 end user support and can be reached at 855.765.2341.

Panopto Support Portal

Option 1

You may navigate to the Panopto Support Portal for more ways to contact support.

  1.  Navigate to Panopto Support Portal, enter your Oakland Community College e-mail address, and select Next.
    A red rectangular box surrounding the text 'Enter you email address' indicating to enter you OCC email address. Also a red rectangular box around the next button indicating to click on it after the OCC email address was entered.
  2. Select the Sign in button to to continue.
    This is a screenshot of the Oakland Community College Sign in to Panopto Page. A red rectangle is surrounding a green box with Sign in written in the middle highlighting the need to click on it.
  3. Enter your OCC Username and Password and click Log In.

    Users who have already authenticated with D2L will not need to re-authenticate and will be taken to the Panopto Support Portal dashboard instead.
    This screenshot is of the OCC D2L user login page. It is highlighting the Username, Password fields with a red rectangle indiciating to enter information. It also highlights a red rectangle around the Log In button indicating to click on it after the username and password have been entered..

  4. Click Continue to proceed.This is a screenshot of allowing Panopto to access your D2L account information. It highlights a red rectangle around the Continue button indicating to click on it..

Option 2

From within the OCC Panopto web portal, users can also access the Panopto Support Portal.

  1. Click on theicon in the top right corner of the OCC Panopto web portal.This is a screenshot of the Panopto dashboard that is highlighting the help section with a red square around a icon with a question mark inside of a circle.
  2. Click on More Ways to Contact Support. This will open the Panopto Support Portal in a new window.This is a screenshot of the Panopto dashboard that is highlighting the option of 'More Ways to Contact Support' with a red rectangle found under the help menu.

More Ways to Contact Support

Live Chat

Once signed into the Panopto Support Portal, users can select the Live Chat feature to chat with a Panopto support agent.This is a screenshot of the Panopto Support Portal dashboard highlighting the Live Chat option with a red rectangle around it.

Submit an Online Support Request

Once signed into the Panopto Support Portal, users can also submit an online support request.

  1. Click on More Ways to Contact Support
    This is a screenshot of the Panopto dashboard that is highlighting the option 'More Ways to Contact Support' with a red rectangle indicating to click on the option.
  2. Click on the Submit an online support request button.
    This is a screenshot of the Contact Panopto Support page. It is highlighting the option 'Submit an online support request' indicating to click on the button.
  3. Enter the Subject, Description, Panopto video link or Title and Steps to Reproduce the issue. Click Submit once completed.
    This is a screenshot of the Panopto case creation page. It highlights the fields Subject, Description, Video URL or Title and Steps to Reproduce. Which have been highlighted with red rectangles indicating that users will need to enter this information before clicking Submit.

Details

Details

Article ID: 143638
Created
Tue 5/31/22 2:27 PM
Modified
Wed 5/17/23 8:32 AM

Related Articles

Related Articles (1)

Locating D2L Student Support
Information on where to find D2L technical support for students may be found on various OCC sites and web pages.