Locating D2L Student Support

Overview

Information on where to find D2L technical support for students may be found on various OCC sites and web pages, as well as the My Home page in D2L.

Here's Where

D2L Student Support Widget and Student Quicklinks

After you log into D2L, you will find the D2L Support Widget on the My Home Page. You may call for help any time of the day or night, or Submit a Request for D2L Technical Support using the link found in the Support widget. Be sure to use your student OCC e-mail address, when submitting a ticket. 

Note: Have your Student ID number ready for D2L Technical Support to verify your identity.

In addition to the D2L Support Widget, OCC students also have access to the Student Quicklinks drop down menu, which is located on the My Home Page.

 

OCC Student Knowledge Base

Check out the Student Knowledge Base for help and how-to articles on using D2L tools and features and more.

Course Syllabus

Online and Hybrid faculty include D2L Technical Support information in the course syllabus. The syllabus should be located in the Course Information module in the Content area in a D2L course site.

Student Services

The Student Services page on the OCC website or on the My Home page in D2L, provides links to the various available services.

OCC Username and Password Support

To log into D2L, use your OCC username and password.

'How-To' Video

Was this helpful?
0 reviews
Print Article

Details

Article ID: 58434
Created
Fri 7/27/18 4:18 PM
Modified
Mon 7/22/24 10:28 AM

Related Articles (1)

OCC faculty, staff, and students experiencing issues with Panopto can contact Panopto's Support in a variety of ways.