Trouble Viewing TechSmith Knowmia Videos on MacOS / iOS Devices

Issue

Users Cannot View D2L TechSmith Knowmia Videos

When using the Safari browser, an error results when you attempt to view a TechSmith Knowmia video linked or embedded in a D2L course site. The result is the video is unable to be viewed.

Note: TechSmith Knowmia is aware of this issue.

Workaround

Switch to the Google Chrome web browser to view the content.

Need Technical Assistance?

If you are still having issues, submit a ticket to TechSmith Support.

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Details

Article ID: 138519
Created
Fri 10/8/21 9:00 AM
Modified
Mon 10/11/21 2:06 PM