Student Services Information

Student Services Helpdesk Hours

By Phone/Email:
Monday – Thursday:  8:30 a.m.  – 6:00 p.m.
Friday:  8:30 a.m. – 5:00p.m.
sshelpdesk@oaklandcc.edu

OCC Client Portal

What is OCC's Client Portal?

OCC’s Client Portal is designed to deliver and manage the way OCC provides service to students and employees.  Our goal is to ensure the right people and processes are in place so OCC can provide the highest quality support and services to meet your needs.  The following are some examples of the functionality that is offered with our TeamDynamix (TD) client portal.

  • Client Portal - Provides a single place to access the Service Catalog, Knowledge Base, and Incident Management system for convenient access from any device.
  • Service Catalog - List of services that OCC provides to Faculty, Staff & Students in one easy to use location.  A service request can be conveniently submitted directly from the Service Catalog and automatically routed to the appropriate resource.
  • Knowledge Base - Gives the ability for Faculty, Staff & Students to self-serve by making OCC's collective knowledge available in one organized spot.
  • Incident Management - Allows us to log, classify, assign, escalate, and report on incidents, delivering a higher level of customer service.

Getting Started

Students
Browse or search available services without signing into the Client Portal.
  
Faculty & Staff
College employees will need to Sign In to access all of the available Services and Knowledge Base articles.  

  • Automatic sign in will occur when on-site and logged on to a computer 
  • Select the Sign In at the top right hand corner of this page to access the Client Portal from off-site