System Status - Academic Technologies

System Availability


Brightspace by D2L (D2L)
NetTutor
Respondus Browser
TechSmith Knowmia Media Service
Turnitin
Zoom
D2L Publisher Integrations

Icon Legend

No Issue
 Available but End of Life
 Issue
Not Yet Available
No Longer Available
 Scheduled Maintenance that may be Impactful

Retired

Assignment Grader (D2L)
Binder (D2L)


Brightspace by D2L (D2L)

05/09/2021

As of 3:25 AM the ability to edit existing content or add new content was unavailable. The issue has been resolved as of 3:40 AM, users can edit existing content and add new content again.

03/10/21

As of 7:50AM, authentication system issues that impacted some OCC systems including D2L have been mitigated.

Starting late last night, some users who had recently reset their MyOCC password may not have been able to authenticate into some OCC systems including D2L.

12/16/2020

As of 10:22 AM IT in conjunction with D2L mitigated the authentication issues. There should no longer be any issues with authentication for those who reset their MyOCC password.

As of last night around 8:00PM, servers that manage user authentication experienced some technical problems making it so a small number of users were not able to sign into D2L with their MyOCC password.


10/16/2020

D2L will be performing maintenance on December 6th. This will cause SCORM content to be unavailable for 60 to 120 minutes. This is to ensure your site continues to run optimally. Maintenance pages will not be up during the scheduled maintenance window for your sites on December 6th (1am to 7am).

06/01/2020 to 06/05/2020

A recent update in Chrome v.83 made a 3rd party file upload library that is used in Video Note incompatible. During this time users may have experienced an error when trying to upload video files not created using the in-browser Video Note recording. The in-browser recording and viewing functionality of Video Note were not affected. D2L has resolved this issue.

04/09/2020 to 04/29/2020

Some D2L users may not have been able to Instant Message others from the Classlist. D2L resolved this issue on April 29, 2020.

04/23/2020 to 04/24/2020

Document preview functionality in D2L was unavailable. This has been resolved.

04/06/2020 to 04/07/2020

OCC's authentication servers were unavailable between 10:14PM and 3:40AM. This impacted user logins for various OCC systems, including D2L.

02/01/2020 to 02/03/2020

Brightspace experienced a phone system outage from 8:00 PM on 02/01/2020 until 6:00 AM on 02/03/2020. During this time users were unable to reach the D2L support helpdesk via phone. Users were still able to reach D2L help using email or chat. This issue has been resolved.

01/09/2020

Brightspace email was intermittently unavailable from 10 to 11 AM today. This issue has been resolved and Brightspace email is working properly now.

12/31/2019

The Brightspace website was intermittently unavailable from 2:30 PM to 4:40 PM. This issue has been resolved and the website is working properly now.

08/13/2019

The Brightspace website was unavailable for 6 minutes from 4:29 PM to 4:35 PM. This issue has been resolved and the website is working properly now.

06/17/2019

There was an issue identified when using Google Chrome version 75 with Brightspace. Any 'upload files' or 'insert' functionality in D2L was not working properly. D2L has provided a hotfix to address this Chrome defect and everything is working properly now.

03/25/2019

OCC experienced technical difficulties which also resulted in D2L login issues for users who changed their MyOCC password on 3/25 or prior but did not log into D2L with the new password before 11:45AM on 3/25. OCC restored services around 12:22PM on 3/25. D2L users who were impacted by the OCC outage were then able login successfully to D2L with their new MyOCC password.

03/09/2019 to 3/11/2019

A recent OCC server auto-update may have caused authentication issues for students and/or staff who changed their MyOCC username and/or password after 3/8/19, or those who did not log into D2L after changing their MyOCC password prior to 3/9/19. Some D2L users may not have been able to log into D2L with their new MyOCC credentials. IT resolved the authentication issue around 1:15PM on 3/11/19.

03/04-05/2019

D2L reported the infrastructure event that impacted D2L email services between 7:00PM on 03/04/19 and 2:20AM on 03/05/19 has been resolved. D2L instructors and students may have experienced a delay in receiving emails sent from the D2L system.

12/11/2018

The D2L Student Helpdesk phone lines were down between 2:00PM and 3:30PM. Users were still able to contact D2L support by email or logging into D2L and clicking the link found in the Student Support widget.

08/27/2018 - 08/28/2018

Users may have experienced performance issues between 10:30 PM 08/27/2018 and 1:30 AM 08/28/2018.

07/16/2018

Users experienced intermittent issues accessing the D2L between 11:15 AM and 11:30 AM.

05/05/2018

Between May 3 and 6, 2018, D2L was upgraded to a new look and feel called the Daylight Experience.

02/07/2018

Users may have experienced issues logging in and/or performance issues while navigating the site between 10:00 AM and 11:00 AM.

11/24/2017 - 12/29/2017

A number of students and instructors have reported experiencing an issue when trying to access the D2L system using their mobile device. The following error message is displayed: There was an error processing the page you requested. D2L acknowledged this behavior as a bug and corrected the problem with December’s updates 12/29/17

Workaround: Use the latest version of Microsoft Edge, Firefox, Chrome or Safari from a workstation or laptop to access D2L and avoid using mobile devices to access the system.

11/07/2017

The Course Access feature, found under User Progress, is a new feature activated in D2L on 10/26/17. Per D2L, the data being displayed would include data from 10/26/17 and forward. Consequently, the tool is working as designed and the data delivered is not inaccurate or incomplete.

11/06/2017

Users experienced intermittent issues accessing the Learning Environment between noon and 3pm.

08/24/2017

Server updates resulting in authentication issues for various OCC systems including D2L. Users who never logged into D2L and users who had changed their password late 8/23 through the afternoon of 8/24 would not have been able to log into D2L with the new password. Resolution: 8/24 at 2:45PM EST.

02/09/2017 - 02/11/2017

Users experienced intermittent issues accessing the Learning Environment. D2L suggested to refresh their browsers if they encounter connectivity errors.

10/19/2016 - 11/08/2016

Due to complications related to the recent SQL migration, course site creation and enrollments are not being updated in D2L on schedule. The D2L system mirrors the MyOCC rosters at the end of the following business day rather than the start of the business day. OCC is working toward correcting the issue.

10/14/2016 - 10/18/2016

Oakland Community College is performing a system upgrade on the MyOCC environment. As a result, no automatic updates will be sent to the D2L system until the MyOCC system is back online.

08/20/2016 - 08/21/2016

Emails sent from D2L to faculty, staff, or students to their OCC email were not being received. The issues were resolved on 8/22/16.


NetTutor

02/16/2018

System maintenance occurred between 5:30 AM and 6:00 AM.


 Respondus Browser

08/24/2020

If you are an OCC instructor and Respondus is prompting you for an installation password, please contact academictech@oaklandcc.edu for the key.


TechSmith Knowmia

https://oaklandcc.techsmithrelay.com 

04/20/2021

5:45PM - TechSmith reports all services have been restored.

At 2:32 PM TechSmith reported that Knowmia experienced intermittent issues with a 3rd party provider, resulting in various Knowmia functionality errors. Users may have found that the following was impacted: library management, video creation, video processing, and video playback.

A banner was displayed in the Knowmia site, which reflected the current state.

04/01/2021

On 4/02/21, TechSmith confirmed that a brief system outage occurred between 5:30PM and 7:00PM on Thursday, 4/01/21. TechSmith apologizes for any inconvenience it may have caused.

Users would have been unable to access TechSmith Knowmia, its tools, and videos streamed via the platform.

10/7/2020

As of 6:00 PM TechSmith Knowmia services have been restored.

10/7/2020

TechSmith reported 

Around 2:10 PM EST today our upstream hosting service provider, Microsoft Azure, began experiencing network connectivity issues. These problems are ongoing, and we are monitoring the Knowmia service and doing our best to minimize the impact on your Knowmia site. Until these issues are resolved, you and your users may experience the following:

  • Slow page load times
  • Slow processing times
  • General site, feature, and/or 3rd Party integration unavailability (examples include Conversations, Collections, Zoom video import, etc.)

 

06/16/2020

TechSmith has changed the name of their Relay media product to Knowmia. Existing links will continue to work.

TechSmith has updated Knowmia's interface along with the new branding. TechSmith has released a video discussing changes to the platform.

04/08/2020

TechSmith reports that uploads are processing as expected. All videos that were previously stuck in processing should now be ready for viewing.

What went wrong?
On 04/08/2020 TechSmith Relay said that they have received reports of  intermittent issues with video processing  Users may experience: 

  • New videos may become stuck at 0% processing progress after uploading. (Here is what this would look like in-app.)
  • The recordings are not lost, but will not be available for viewing until we can successfully process them.

TechSmith are actively working to address this. You may also soon see a banner in your site, related to this issue.

04/19/2019

TechSmith has advised that they have a final update on the analytics and quiz reporting delays. All overdue data processing has been completed, and at this point, the viewing analytics and quiz results you see in TechSmith Relay should be 100% accurate.

What went wrong?
During the period of 03/28/2019 through 04/04/2019, TechSmith experienced intermittent failures when trying to update viewer and quiz data. This included viewer progress from the video Analytics tab and quiz results from the video Quizzing tab. For this period, there was a small chance that the data in these tabs was incomplete for individual videos. As of today, this is no longer true.

Have LMS gradebooks been updated as well?
In some cases, it’s possible that your gradebook data may not match what you see in the actual TechSmith Relay analytics. Due to constraints with each unique D2L (grade window expiration, instructor-implemented assignment deadlines, etc.) TechSmith is unable to guarantee that gradebooks are 100% accurate. If you have videos with graded student activity from 03/28/2019 – 04/04/2019, you may need to compare what you see in the Relay data to what has been recorded in the D2L gradebook.

TechSmith acknowledges and apologizes for the inconvenience this presents, especially given the end-of-semester timing.

Could this happen again?  
TechSmith addressed this problem in multiple ways going forward. First, they’ve changed the way they populate the Analytics and Quizzing data for individual videos, to reduce the chance of periods of failure in the future. Secondly, they’ve changed the way scores are reported to the D2L gradebooks to make it easier to send delayed grades in the unfortunate chance this does happen again. Lastly, we have plans for additional D2L grade reporting changes that would increase the reliability and speed with which scores are reported.

04/01/2019 - 04/19/2019

Earlier this week, TechSmith (TS) began to receive reports of inaccurate video viewing analytics and quiz results. After investigation, they determined that the viewing analytics and quiz results you see in your Relay site may not be complete.

What this means:

  • The viewing analytics and quiz reports you see in your TechSmith Relay site may not be complete.
  • Any grades for TechSmith Relay content in your Learning Management System may not be complete.
  • We have no evidence of lost data, only that the delivery of this data is being delayed for a subset of videos.

As you are aware, TechSmith would typically expect the viewing analytics and quiz results to be updated in Relay immediately after someone watches a video or takes a quiz. And within 30 minutes, TS would expect LMS gradebook scores to be updated as well. Often, this is still true. But in some cases, the updating of this data could be delayed by a few hours, or in extreme cases multiple days. Over the last 24 hours, TechSmith has been able to reduce the frequency and duration of the delays, but not completely eliminated the problem.


Turnitin

Scheduled maintenance windows are the first and third Saturdays of each month between 10:00 am and 2:00 pm. All Turnitin services and related websites (Turnitin, OriginalityCheck, and GradeMark) may be unavailable during scheduled maintenance windows.

Visit Turnitin's System Status page for more updates. You will want to look for Turnitin's LMS Integration and Feedback Studio specific news.

03/12/2021 5:30PM

Turnitin restored all services.

03/12/2021 3:30PM

For all instructors using Turnitin (TII) Feedback Studio, TII restored the ability to submit papers and view similarity scores, access submissions, and use grading tools. Details of student paper matches in the similarity report were not available. Turnitin shares it regrets any inconvenience this may have caused as it continued to investigate and work towards complete service restoration.

03/12/2021 12:30PM

Friday at 12:32 PM, Turnitin reported that they were undergoing Emergency Maintenance. Turnitin services were inaccessible during this period.

03/05/2021

Friday at approximately 12:30 PM Turnitin has fixed the issue. The service has been restored.

Friday at approximately 10:51 AM Turinitin was experiencing an unexpected service disruption, users may experience slowness and time-out issues when attempting to download Similarity Reports. 

03/01/2021

Monday at approximately 2:00 PM EST. Due to an unexpected service disruption, users may have been unable to make a submission or view their Similarity Reports. We are pleased to advise that service has now been restored.

Monday at approximately 12:23 PM EST. A fix had been implemented by Turnitin for the service disruption where users may have found themselves unable to make a submission or view their Similarity Report. Turnitin continued to monitor the situation.

Monday at approximately 11:43 AM EST, Turnitin (TII) users may be experiencing a service disruption. During this time, users may find they are unable to make a submission or view their Similarity Report. Turnitin apologizes for any inconvenience and its engineers are working hard to resolve the issue. Thank you for your patience.

02/22/2021

Monday at 12:10PM EST, Turnitin reported services restored.

9:30AM EST, Turnitin users may have experienced an unexpected service degradation. During this time, you may have found that Similarity Reports were slow to generate.

12/9/2020

Wednesday at 6:46PM Users of Turnitin as well as those accessing this services via an integration, may have been unable to view submissions and/or Similarity Reports, as well as experienced slowness when accessing the service. We are pleased to announce that this has now been resolved

Wednesday at 10:28 AM, Turnitin is currently experiencing an unexpected service degradation. Users accessing this service via an integration may also be impacted.
During this time, you may find that you are unable to view submissions and/or Similarity Reports.

11/05/2020

Thursday, starting approximately at 5:50 AM, Turnitin user may have experienced an unexpected service disruption. During this time, you may have found that Similarity Reports were not being generated. At 2:56 PM, Turnitin reported  that service had been restored but some residual slowness may be noted while the backlog of submissions are processed.

10/20/2020

Turnitin identified that the issues occurred between 9:40AM and 1:30PM on 10/20/20.

10/20/2020

 At 11:46 AM Turnitin believes the main issue affecting users logging into the service has been resolved.
Users may experience slowness while using the service as the system recovers.

10/20/2020

 At 10:01 AM Turnitin is investigating a potential power failure in one of our data centers.

Users accessing turnitin.com or turnitinuk.com may not be able to access these services.
Users accessing these services via an integration may also be affected. We are currently working to resolve this issue.

09/18/2020

Turnitin users may have experienced an unexpected service disruption. During this time, you may have been unable to access Turnitin or experienced degraded performance between 5:00PM and 8:00PM on September, 18, 2020. 

08/15/2020

Turnitin will take a 30 minute maintenance window on August 15, 2020 from 4:30 PM - 5:00 PM, with the following services being affected during this time: Turnitin SimCheck, Turnitin Similarity, Turnitin Originality.

08/01/2020

Turnitin has completed a 6 hour maintenance window on Saturday, August 1, 2020 from 11:00AM - 5:00PM EST. The following services were unavailable during this time: Turnitin, Turnitin Similarity (including Integrations), Feedback Studio for iOS.

05/14/2020

Between 8:00AM and 11:00AM EST, SimCheck and Similarity users may have encountered intermittent inability to log into these services or access them via integration. Service has been restored.

05/02/2020

On Saturday May 2, 2020, Turnitin required an emergency maintenance from 11:00AM to 3:00PM EST due to maintenance work by a third-party network provider. During this time, Turnitin may not have been available, and may have given an error or intermittent service degradation. Users encountering problems with submissions may have to retry their submissions.

04/27/2020 

On Monday, May 27th from 12:00AM to 1:35AM, Turnitin users may have experienced an unexpected service disruption. During this time, you may have been unable to access Turnitin or experienced degraded performance.

04/26/2020 8:17pm to 4/27/2020

From Sunday around 8:15PM until Monday, 4:40AM you may have been unable to submit and experienced delays in report generation through Turnitin. Users accessing these services via an integration would also have been impacted. This issue effected Turnitin (Turnitin Paper Submissions, Turnitin Report Processing Time, Turnitin Feedback Studio Access) and iThenticate. The service has been restored.

04/21/2020

Turnitin users may have experienced an unexpected service disruption. During this time, you may have found that you were unable to access Turnitin or experienced degraded performance.

04/19/2020 to 04/20/2020

Starting Sunday around 9:30PM and continuing until 1:50AM on Monday, you may have experienced issues with uploading and viewing submissions to Turnitin. This was the result of a service degradation affecting the performance of Turnitin's Feedback Studio.

04/01/2020

On Tuesday, March 31st, 2020, between 7:15pm and 8:33pm, Turnitin users may have been unable to create new assignments or load existing ones.

02/17/2020

You may have been unable to view similarity reports in Turnitin between 5:41 AM and 6:49 AM on February 17th, 2020.

02/13/2020

Turnitin will take a 2 hour preventative maintenance window on February 13, 2020 from 10:00AM - 12:00PM EST. Although we anticipate most users will experience negligible/minimal disruption to their service during this period, some users could encounter problems accessing, uploading, submitting, or grading.

01/30/2020

Turnitin ETS e-rater experienced an unexpected service disruption on 01/30/2020 between 9:30 AM and 12:50 PM. During this time, some users may have not been able to receive an ETS e-rater report for submissions.

12/05/2019

Turnitin experienced a service disruption on 12/05/2019 between 12:56 AM and 9:34 AM.  Some users were not able to receive Similarity Reports during this time.

11/13/2019

Users of the Turnitin services were unable to make submissions or experienced slowness when uploading submissions from 11:00 AM to 1:08 PM on 11/13/2019.

09/05/2019

Due to a configuration problem, while performing network maintenance, users may have experienced submission and/or paper loading issues on 09/05/2019 between 4:20 PM and 4:41 PM.

07/13/2019

Turnitin underwent scheduled system maintenance on Saturday, July 13th, 2019 between 11:00 AM and 7:00 PM. It was unavailable during that time.

06/11/2019 - 06/12/2019

Turnitin experienced issues with Feedback Studio Access between 11:48 PM on 06/11/2019 and 12:38 AM on 6/12/2019. Users may have experienced issues with Turnitin Feedback Studio access, Turnitin Feedback Studio Grading access, Turnitin Logins, Turnitin Paper submissions, Turnitin Report Processing time, Turnitin.com, iThenticate API, iThenticate Report Processing time, and iThenticate website.

05/03/2019

Turnitin experienced issues with viewing similarity reports and accepting submissions between 10:08 AM and 11:04 AM. Users may have experienced issues with feedback studio access, feedback studio grading access, paper submissions, and report processing time.

04/28/2019 - 04/29/2019

Turnitin experienced an unexpected service degradation. Between 11:45 PM on 04/28/2019 and 2:48 AM on 04/29/2019, instructors and students may have experienced issues when trying to submit or view similarity reports.

04/07/2019 - 04/08/2019

Users of Turnitin may have been unable to make/view submissions and experienced delays to Similarity Report generation, as a result of a service outage between 11PM on 04/07/2019 and 6AM on 04/08/2019.

02/15/2019 - 02/16/2019

The Turnitin service outage as a result of an unexpected database issue has been resolved. Users may not have been able to access the various features of TII and/or submit papers between 10:30AM EST on 02/15/2019 and 2:06AM on 02/16/2019.

01/05/2019

Turnitin underwent maintenance January 5, 2019 between 11:00 AM and 7:00 PM. Users were unable to view or submit papers during this time.

12/07/2018

Turnitin users experienced a service degradation (system slowness) between 10AM and 12:05PM. Users may have experienced issues while submitting or uploading papers or when trying to access the Feedback Studio.

11/13/2018

Turnitin experienced a service degradation between 8:25PM and 8:50AM EST. Users may have experienced issues while submitting or uploading papers.

11/08/2018

Turnitin experienced a service degradation between 9:05PM and 9:40AM EST. Users may have experienced issues while submitting or uploading papers.

10/28/2018

Turnitin performed scheduled maintenance between 5:00 AM and 5:30 AM EST. Users were unable to view or submit papers during this time.

10/14/2018 - 10/15/2018

Turnitin experienced a service degradation between 11:15PM and 2:15AM EST. Users may have experienced issues while submitting or uploading papers.

09/27/2018

Turnitin experienced a service degradation between 5:45PM and 6:30PM EST. Users may have experienced issues while submitting or uploading papers.

09/22/2018

Turnitin performed maintenance that temporarily disrupted their services between 11:00 AM and 7:30 PM. Users were unable to view or submit papers.

09/20/2018

Turnitin experienced a service degradation between 12:00PM and 12:30PM EST. Users may have experienced issues while submitting or uploading papers.

09/16/2018 - 09/17/2018

Turnitin experienced a service degradation between 8:00 PM on 09/16/2018 and 1:30 PM on 09/17/2018. Users experienced issues while submitting and viewing papers.

08/29/2018

Turnitin experienced a service degradation between 11:00 AM and 9:00 PM. Users experienced issues while submitting and viewing papers.

Turnitin experienced a service degradation between 4:00 AM and 6:15 AM. Users experienced issues while submitting and viewing papers.

08/06/2018

Users were unable to view Similarity reports or enable Turnitin on Assignments until 1:30 PM.

07/10/2018

Turnitin performed maintenance on between 11:00 AM and 7:00 PM. Users were be unable to submit or view papers during this time.

04/13/2018

Turnitin experienced a service degradation between 4:30 PM and 5:15 PM. Users experienced issues while submitting and viewing papers.

04/09/2018

Turnitin experienced a service degradation between 1:15 PM and 3:30 PM. Users experienced issues while submitting and viewing papers.

04/03/2018

Some instructors received an email sent by Turnitin from "John Doe" with the subject line "You're Now an Instructor in a Turnitin Account."

If you received this email do NOT click on the "Log In Now button" as advised in the email. Disregard the email's instructions and delete the email. The email was generated in error by Turnitin as the vendor performed system maintenance.

03/29/2018

Turnitin experienced a service degradation between 9:15 AM and 8:45 AM. Users experienced issues while submitting and viewing papers.

03/28/2018

Turnitin experienced a service degradation between 9:45 AM and Noon. Users experienced issues while submitting and viewing papers.

03/27/2018

Turnitin experienced a service degradation between 3:00 AM and 5:45 AM. Users experienced issues while viewing papers.

03/17/2018

There was scheduled maintenance Saturday March 17 between 11:00 am and 5:00 pm. All Turnitin services and related websites (Turnitin, OriginalityCheck, and GradeMark) may have been unavailable during scheduled maintenance window.

03/05/2018

Turnitin experienced a service degradation between 08:45 AM and 10:15 AM. Users experienced slowness while submitting and viewing papers.

03/02/2018

Some users may not have been able to access Turnitin or submit papers between 1:00 PM and 2:15 PM.

02/16/2018

Turnitin experienced a service degradation between 12:45 PM and 2:30 PM. This affected the ability to make view pages for all users of the Turnitin services.

02/02/2018 - 02/03/2018

Some Turnitin users may have experienced an error when attempting to leave comments through Feedback Studio. This matter was being addressed by Turnitin as a top priority by their engineering team.

12/27/2017

Planned maintenance. All Turnitin services and related websites (Turnitin, OriginalityCheck, and GradeMark) were unavailable between 11:00 AM and 8:00 PM.

11/01/2017

Some users may have experienced issues when trying to access Turnitin. Turnitin has indicated that issues occurred between 1:40 PM- 2:32 PM, however, some OCC faculty have reported that when trying to access Turnitin papers after 4:00 PM, the result was the following error:

This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying. For more information about HTTP errors, see Help.

The vendor has been contacted and an update will be posted when received. Thank you for your patience.

10/23/2017

Some users may have experienced log in issues between 12:30 PM and 1:15 PM.

09/07/2017

The Turnitin service may have been unavailable between 5:00 AM and 9:30 AM.

04/26/2017

The Turnitin service may have been unavailable between 7:15 AM and 7:45 AM.

03/27/2017

Turnitin experienced a service degradation between 4:00 AM and 5:15 AM. This affected the ability to make submissions for all users of the Turnitin services.

12/12/2016

The Turnitin service may have been unavailable between 6:30 PM and 7:45 PM.

11/21/2016

The Turnitin service may have been unavailable between 8:15 PM and 11:30 PM.

11/17/2016-11/18/2016

Students may have experienced issues making late submissions to Turnitin between 5:50 PM and 9:45 AM.

11/08/2016

The Turnitin service was unavailable between 3:15 PM and 4:00 PM.

11/05/2016

The Turnitin service was unavailable between 9:00 AM and 2:00 PM during a scheduled maintenance period.

No student submissions to or instructor grading on Originality Check-enabled Dropboxes were possible during this time. Instructors were encouraged to modify assignment due dates either before or at least several hours after to accommodate the scheduled maintenance window.

08/22/2016

The Turnitin service was unavailable between 12:00 PM and 1:20 PM.


Zoom

Additional Zoom service statuses can be found here. OCC contracts for the following Zoom services: Meetings, Zoom Website / Portal.

04/21/2021

Unscheduled maintenance was performed on Zoom application servers starting around 7:00PM EST on 4/21 and completing at 6:54AM on 4/22. During this time, users who were connected to a Zoom Meeting for longer than three hours may have been reconnected to their session.

03/25/2021

At 3:36 PM EST Zoom has reported that the issue has been resolved. 

At 3:14 PM EST Zoom has implemented a fix for the issue. They are continuing to monitor the systems performance.

At 2:19 PM EST Zoom is currently investigating an increased number of error reports while users are joining meetings and webinars on the US east coast.

03/03/2021

At 6:33 PM EST Zoom has resolved the issue causing localized Internet service issues which were causing meeting connection issues.

At 11:15PM Zoom is investigating a subset of users that are reporting issues connecting to meetings. Zoom believes this is due to a localized Internet service issue.

01/26/2021

At 10:50PM Zoom has seen indications that the external issue impacting Northeast US users’ ability to join meetings and access the Zoom website is now resolved.

At 12:55PM Zoom is investigating reports from a subset of users that are unable to access the Zoom website and/or are having issues starting/joining meetings. Zoom recommends any users impacted to join their meetings via phone while they investigate.

11/18/2020

At 12:21PM Zoom has resolved the issue causing a subset of users to experience difficulties joining meetings or meeting disconnections.

At 11:47AM Zoom users are experiencing difficulties joining meetings or with meeting disconnections.

11/17/2020

At 12:30PM Zoom has resolved the issue causing a subset of users to experience difficulties joining meetings or meeting disconnections.

At 11:51AM Zoom is reporting that some users are experiencing difficulties joining meetings or with meeting disconnections. They are currently working on fixing this issue.

08/24/2020

At 1:10PM Zoom has resolved the issue causing some users to be unable to start and join Zoom meetings, webinars or manage aspects of their account on the Zoom website (oaklandcc.zoom.us or zoom.us). Zoom determined the cause of the service disruption was related to an application-level bug its system, which resulted in a web login issue for customers..

At 10:58AM Zoom is in the process of deploying a fix across their cloud. Service has been restored already for some users. Zoom is continuing to roll this out to complete the fix for any users still impacted.

At 8:51AM Users are unable to visit OCC's or Zooms Zoom websites (oaklandcc.zoom.us or zoom.us) Also users are unable to Join Zoom meetings and webinars. Currently Zoom is investigating this issue.

08/13/2020 

From 5:30 PM to 7:30 PM Users may have had intermittent connection to meetings and webinars. Zoom have resolved the issue which affected users connecting to a specific data center.

08/01/2020

Zoom has resolved the issue causing meetings to split into multiple meetings.

07/31/2020

Some users joining a meeting may be split into multiple meetings with the same meeting ID. Zoom has identified the issue and is working on a solution

07/28/2020

Between  12:00 PM and 12:30 PM some users may have experience split meetings. Zoom has resolved the issue.  

06/05/2020

Zoom reports users may have had issues sending and receiving messages through Zoom Chat. Zoom has implemented a fix to address the issue

06/03/2020

Between 11:45 AM and 1:00 PM users dialing into meetings and webinars may have been sporadically disconnected. This issue has been resolved.

05/30/2020

After May 30th, 2020, only Zoom clients on version 5 or later will be able to join Zoom meetings.

All users need to update to Zoom 5.0 or higher as soon as possible. Users can check their version of the Zoom client by going to the main menu and selecting "about" which will show which version is in use.

This version enables 256-bit GCM encryption, one of the most secure encryption standards to date.

05/13/2020

Zoom meetings participants may have experienced intermittent issues joining meetings due to extremely high volumes of usage in a particular geographic area. This issue has been resolved.

10/04/2019

Some users may have been unable to start new meetings or webinars on desktop and mobile devices between 4:04 PM and 4:12 PM on 10/04/2019.

09/09/2019

Some users may have been unable to visit the Zoom website to join new meetings or webinars between 1:15 PM and 1:21 PM on 09/09/2019.

06/24/2019

Some users may have experienced issues with visiting the Zoom website and starting or joining meeting and webinars between 2:19 PM and 2:48 PM on 06/24/2019

06/03/2019

Some users may have been unable to use their phone to call into Zoom meetings between 1:35 PM and 8:10 PM on 06/03/2019.

09/17/2018 - 09/19/2018

Some users may have been unable to use their phone to call into Zoom meetings between 4:45 PM on 09/17/2018 and 6:00 PM on 09/19/2018.


D2L Publisher Integrations

05/23/2020

Pearson solution will have Scheduled downtime, Saturday, May 23, 2020, 1:00 a.m. ET to Saturday, May 23, 2020, 9:00 a.m. ET

MyLabs and Mastering: Your ability to create new courses, copy existing, and copy to a new edition will be delayed. If you take any of these actions during the maintenance window, you courses will be put into a queue that will process once our work is complete. You and your students will still be able to access your courses. Students will be able to register for courses throughout the maintenance window.

MyLabsPlus: MLP admins, instructors, and students will be unable to sign-on to your courses or the admin portal via the direct portal or your regular sign-on method. When you and your students attempt to sign on, you’ll see a web page notifying you of the maintenance work. 

03/31/2020

Emergency maintenance March 31, 2020 Pearson technology teams will conduct an emergency maintenance Tuesday, March 31, 2020, from 2:00 a.m. ET to 7:00 a.m. ET. During this time, you and your students will not be able to access XL-based MyLab courses. This includes MyLabsPlus, MyFoundationsLab, and MathXL.

During the downtime, if you and your students try to access your courses through your learning management system, such as Blackboard, Canvas, Moodle, and Brightspace by D2L, you’ll see a splash page letting you know about the downtime. If you and your students try to sign in through the MyLab & Mastering website, you’ll see a message posted on the sign-in page and then a splash page once you and your students try to access your course.

March 29-30, 2020 Issue impacting MyLab Courses We apologize for the issue that may have prevented you and your students from accessing your MyLabs, MyLabsPlus, MyFoundationsLab, or MathXL courses, assignments, and tests on March 29 and 30, 2020.

We experienced an issue in our technology environment and deemed it necessary to take our MyLabs, MyLabsPlus, MyFoundationsLab, and MathXL digital solutions offline at approximately 7:00 p.m. ET, Sunday, March 29, 2020.

While access was restored at 8:00 a.m. ET, March 30, 2020, we want to ensure optimal performance moving forward, so we’ll conduct an emergency maintenance as outlined above.

03/28/2020

Pearson solutions will be unavailable between 1:00 AM and 9:00 AM on 03/28/2020 for scheduled maintenance. MyLab, MyLabsPlus, Mastering, Modified Mastering, Revel, eText, Pearson Writer, and StatCrunch MediaShare will all be impacted during this maintenance window. Instructors or students attempting to access a Pearson site from D2L between 1:00 AM and 9:00 AM should expect degraded service or even inaccessible service depending on the Pearson service they are trying to use. Pearson instructors with questions about the planned maintenance can contact your Pearson rep for more information.

Pearson has released its scheduled maintenance dates for 2020. Pearson solutions will be unavailable between 1:00 AM and 9:00 AM on these dates:

  • March 28
  • April 25
  • May 23
  • June 20
  • July 4
  • July 18
  • August 1
  • October 24
  • November 21
  • December 19

02/15/2020

Pearson solutions will be unavailable between 1:00 AM and 9:00 AM on 02/15/2020 for scheduled maintenance. MyLab, MyLabsPlus, Mastering, Modified Mastering, Revel, eText, Pearson Writer, StatCrunch MediaShare, Pearson Prep, and Group Work, Learning Catalytics, and Higher Education Catalog will all be impacted during this maintenance window. Instructors or students attempting to access a Pearson site from D2L between 1:00 AM and 9:00 AM should expect degraded service or even inaccessible service depending on the Pearson service they are trying to use. Pearson instructors with questions about the planned maintenance can contact your Pearson rep for more information.

12/26/2019

Pearson solutions will be unavailable between 1:00 AM and 9:00 AM for scheduled maintenance. MyLab, MyLabsPlus, Mastering, Modified Mastering, Learning Studio, Revel, eText, Pearson Writer, Strategic Reader, and StatCrunch content will be completely inaccessible during this time. Please do not try to access your Pearson coursework during the maintenance window. Pearson has indicated 'a course cannot be found' error message should be expected when an instructor or student attempts to access a Pearson site from D2L between 1:00 AM and 9:00 AM. Are you a Pearson instructor with questions about the planned maintenance? Please contact your Pearson rep for more information.

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Details

Article ID: 11502
Created
Mon 3/7/16 10:27 AM
Modified
Sun 5/9/21 4:41 AM