System Status - Academic Technologies

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No Issue
Issue
Not Yet Available
No Longer Available
Maintenance (Other Than Regularly Scheduled)


System Availability

Assignment Grader (D2L)
Binder (D2L)
Brightspace by D2L (D2L)
Nettutor
TechSmith Relay Media Service
Turnitin
Zoom


 Assignment Grader (D2L)

Now that Assignment Grader no longer requires EduDentity to add annotations and markup to non-PDF assignments, D2L will be removing this additional requirement from the app and will prompt users who logged in with only EduDentity to log in with their MyOCC credentials instead. Warning messages will appear in the app ahead of the June removal to ask users to switch to their “Brightspace credentials.” Note that your “Brightspace credentials” are simply your MyOCC username and password.

System Available


 Binder(D2L)

Sunset - No longer supported.

As of May 31, 2019, Binder is no longer supported by D2L. Binder will no longer work with Brightspace, and it will be removed from the Apple AppStore and Google Play app store. Users who have Binder can continue to use it after May 31, however, no further maintenance or update of the app will be available. Be advised that over time, the app will stop working as the operating systems that Binder depends on incur updates.


Brightspace by D2L (D2L)

08/13/2019

The Brightspace website was unavaliable for 6 minutes from 4:29 PM to 4:35 PM. This issue has been resolved and the website is working properly now.

06/17/2019

There was an issue identified when using Google Chrome version 75 with Brightspace. Any 'upload files' or 'insert' functionality in D2L was not working properly. D2L has provided a hotfix to address this Chrome defect and everything is working properly now.

03/25/2019

OCC experienced technical difficulties which also resulted in D2L login issues for users who changed their MyOCC password on 3/25 or prior but did not log into D2L with the new password before 11:45AM on 3/25. OCC restored services around 12:22PM on 3/25. D2L users who were impacted by the OCC outage were then able login successfully to D2L with their new MyOCC password.

03/09/2019 to 3/11/2019

A recent OCC server auto-update may have caused authentication issues for students and/or staff who changed their MyOCC username and/or password after 3/8/19, or those who did not log into D2L after changing their MyOCC password prior to 3/9/19. Some D2L users may not have been able to log into D2L with their new MyOCC credentials. IT resolved the authentication issue around 1:15PM on 3/11/19.

03/04-05/2019

D2L reported the infrastructure event that impacted D2L email services between 7:00PM on 03/04/19 and 2:20AM on 03/05/19 has been resolved. D2L instructors and students may have experienced a delay in receiving emails sent from the D2L system.

12/11/2018

The D2L Student Helpdesk phone lines were down between 2:00PM and 3:30PM. Users were still able to contact D2L support by email or logging into D2L and clicking the link found in the Student Support widget.

08/27/2018 - 08/28/2018

Users may have experienced performance issues between 10:30 PM 08/27/2018 and 1:30 AM 08/28/2018.

07/16/2018

Users experienced intermittent issues accessing the D2L between 11:15 AM and 11:30 AM.

05/05/2018

Between May 3 and 6, 2018, D2L was upgraded to a new look and feel called the Daylight Experience.

02/07/2018

Users may have experienced issues logging in and/or performance issues while navigating the site between 10:00 AM and 11:00 AM.

11/24/2017 - 12/29/2017

A number of students and instructors have reported experiencing an issue when trying to access the D2L system using their mobile device. The following error message is displayed: There was an error processing the page you requested. D2L acknowledged this behavior as a bug and corrected the problem with December’s updates 12/29/17

Workaround: Use the latest version of Microsoft Edge, Firefox, Chrome or Safari from a workstation or laptop to access D2L and avoid using mobile devices to access the system.

11/07/2017

The Course Access feature, found under User Progress, is a new feature activated in D2L on 10/26/17. Per D2L, the data being displayed would include data from 10/26/17 and forward. Consequently, the tool is working as designed and the data delivered is not inaccurate or incomplete.

11/06/2017

Users experienced intermittent issues accessing the Learning Environment between noon and 3pm.

08/24/2017

Server updates resulting in authentication issues for various OCC systems including D2L. Users who never logged into D2L and users who had changed their password late 8/23 through the afternoon of 8/24 would not have been able to log into D2L with the new password. Resolution: 8/24 at 2:45PM EST.

02/09/2017 - 02/11/2017

Users experienced intermittent issues accessing the Learning Environment. D2L suggested to refresh their browsers if they encounter connectivity errors.

10/19/2016 - 11/08/2016

Due to complications related to the recent SQL migration, course site creation and enrollments are not being updated in D2L on schedule. The D2L system mirrors the MyOCC rosters at the end of the following business day rather than the start of the business day. OCC is working toward correcting the issue.

10/14/2016 - 10/18/2016

Oakland Community College is performing a system upgrade on the MyOCC environment. As a result, no automatic updates will be sent to the D2L system until the MyOCC system is back online.

08/20/2016 - 08/21/2016

Emails sent from D2L to faculty, staff, or students to their OCC email were not being received. The issues were resolved on 8/22/16.


NetTutor

02/16/2018

System maintenance occurred between 5:30 AM and 6:00 AM.


TechSmith Relay

04/19/2019

TechSmith has advised that they have a final update on the analytics and quiz reporting delays. All overdue data processing has been completed, and at this point, the viewing analytics and quiz results you see in TechSmith Relay should be 100% accurate.

What went wrong?
During the period of 03/28/2019 through 04/04/2019, TechSmith experienced intermittent failures when trying to update viewer and quiz data. This included viewer progress from the video Analytics tab and quiz results from the video Quizzing tab. For this period, there was a small chance that the data in these tabs was incomplete for individual videos. As of today, this is no longer true.

Have LMS gradebooks been updated as well?
In some cases, it’s possible that your gradebook data may not match what you see in the actual TechSmith Relay analytics. Due to constraints with each unique D2L (grade window expiration, instructor-implemented assignment deadlines, etc.) TechSmith is unable to guarantee that gradebooks are 100% accurate. If you have videos with graded student activity from 03/28/2019 – 04/04/2019, you may need to compare what you see in the Relay data to what has been recorded in the D2L gradebook.

TechSmith acknowledges and apologizes for the inconvenience this presents, especially given the end-of-semester timing.

Could this happen again?  
TechSmith addressed this problem in multiple ways going forward. First, they’ve changed the way they populate the Analytics and Quizzing data for individual videos, to reduce the chance of periods of failure in the future. Secondly, they’ve changed the way scores are reported to the D2L gradebooks to make it easier to send delayed grades in the unfortunate chance this does happen again. Lastly, we have plans for additional D2L grade reporting changes that would increase the reliability and speed with which scores are reported.

04/01/2019 - 04/19/2019

Earlier this week, TechSmith (TS) began to receive reports of inaccurate video viewing analytics and quiz results. After investigation, they determined that the viewing analytics and quiz results you see in your Relay site may not be complete.

What this means:

  • The viewing analytics and quiz reports you see in your TechSmith Relay site may not be complete.
  • Any grades for TechSmith Relay content in your Learning Management System may not be complete.
  • We have no evidence of lost data, only that the delivery of this data is being delayed for a subset of videos.

As you are aware, TechSmith would typically expect the viewing analytics and quiz results to be updated in Relay immediately after someone watches a video or takes a quiz. And within 30 minutes, TS would expect LMS gradebook scores to be updated as well. Often, this is still true. But in some cases, the updating of this data could be delayed by a few hours, or in extreme cases multiple days. Over the last 24 hours, TechSmith has been able to reduce the frequency and duration of the delays, but not completely eliminated the problem.


Turnitin

Scheduled maintenance windows are the first and third Saturdays of each month between 10:00 am and 2:00 pm. All Turnitin services and related websites (Turnitin, OriginalityCheck, and GradeMark) may be unavailable during scheduled maintenance windows.

Visit Turnitin's System Status page for more updates. You will want to look for Turnitin's LMS Integration and Feedback Studio specific news.

11/13/2019

Users of the Turnitin services were unable to make submissions or experienced slowness when uploading submissions from 11:33 AM to 1:41 PM on 11/13/2019.

09/05/2019

Due to a configuration problem, while performing network maintenance, users may have experienced submission and/or paper loading issues on 09/05/2019 between 4:20 PM and 4:41 PM.

07/13/2019

Turnitin underwent scheduled system maintenance on Saturday, July 13th, 2019 between 11:00 AM and 7:00 PM. It was unavailable during that time.

06/11/2019 - 06/12/2019

Turnitin experienced issues with Feedback Studio Access between 11:48 PM on 06/11/2019 and 12:38 AM on 6/12/2019. Users may have experienced issues with Turnitin Feedback Studio access, Turnitin Feedback Studio Grading access, Turnitin Logins, Turnitin Paper submissions, Turnitin Report Processing time, Turnitin.com, iThenticate API, iThenticate Report Processing time, and iThenticate website.

05/03/2019

Turnitin experienced issues with viewing similarity reports and accepting submissions between 10:08 AM and 11:04 AM. Users may have experienced issues with feedback studio access, feedback studio grading access, paper submissions, and report processing time.

04/28/2019 - 04/29/2019

Turnitin experienced an unexpected service degradation. Between 11:45 PM on 04/28/2019 and 2:48 AM on 04/29/2019, instructors and students may have experienced issues when trying to submit or view similarity reports.

04/07/2019 - 04/08/2019

Users of Turnitin may have been unable to make/view submissions and experienced delays to Similarity Report generation, as a result of a service outage between 11PM on 04/07/2019 and 6AM on 04/08/2019.

02/15/2019 - 02/16/2019

The Turnitin service outage as a result of an unexpected database issue has been resolved. Users may not have been able to access the various features of TII and/or submit papers between 10:30AM EST on 02/15/2019 and 2:06AM on 02/16/2019.

01/05/2019

Turnitin underwent maintenance January 5, 2019 between 11:00 AM and 7:00 PM. Users were unable to view or submit papers during this time.

12/07/2018

Turnitin users experienced a service degradation (system slowness) between 10AM and 12:05PM. Users may have experienced issues while submitting or uploading papers or when trying to access the Feedback Studio.

11/13/2018

Turnitin experienced a service degradation between 8:25PM and 8:50AM EST. Users may have experienced issues while submitting or uploading papers.

11/08/2018

Turnitin experienced a service degradation between 9:05PM and 9:40AM EST. Users may have experienced issues while submitting or uploading papers.

10/28/2018

Turnitin performed scheduled maintenance between 5:00 AM and 5:30 AM EST. Users were unable to view or submit papers during this time.

10/14/2018 - 10/15/2018

Turnitin experienced a service degradation between 11:15PM and 2:15AM EST. Users may have experienced issues while submitting or uploading papers.

09/27/2018

Turnitin experienced a service degradation between 5:45PM and 6:30PM EST. Users may have experienced issues while submitting or uploading papers.

09/22/2018

Turnitin performed maintenance that temporarily disrupted their services between 11:00 AM and 7:30 PM. Users were unable to view or submit papers.

09/20/2018

Turnitin experienced a service degradation between 12:00PM and 12:30PM EST. Users may have experienced issues while submitting or uploading papers.

09/16/2018 - 09/17/2018

Turnitin experienced a service degradation between 8:00 PM on 09/16/2018 and 1:30 PM on 09/17/2018. Users experienced issues while submitting and viewing papers.

08/29/2018

Turnitin experienced a service degradation between 11:00 AM and 9:00 PM. Users experienced issues while submitting and viewing papers.

Turnitin experienced a service degradation between 4:00 AM and 6:15 AM. Users experienced issues while submitting and viewing papers.

08/06/2018

Users were unable to view Similarity reports or enable Turnitin on Assignments until 1:30 PM.

07/10/2018

Turnitin performed maintenance on between 11:00 AM and 7:00 PM. Users were be unable to submit or view papers during this time.

04/13/2018

Turnitin experienced a service degradation between 4:30 PM and 5:15 PM. Users experienced issues while submitting and viewing papers.

04/09/2018

Turnitin experienced a service degradation between 1:15 PM and 3:30 PM. Users experienced issues while submitting and viewing papers.

04/03/2018

Some instructors received an email sent by Turnitin from "John Doe" with the subject line "You're Now an Instructor in a Turnitin Account."

If you received this email do NOT click on the "Log In Now button" as advised in the email. Disregard the email's instructions and delete the email. The email was generated in error by Turnitin as the vendor performed system maintenance.

03/29/2018

Turnitin experienced a service degradation between 9:15 AM and 8:45 AM. Users experienced issues while submitting and viewing papers.

03/28/2018

Turnitin experienced a service degradation between 9:45 AM and Noon. Users experienced issues while submitting and viewing papers.

03/27/2018

Turnitin experienced a service degradation between 3:00 AM and 5:45 AM. Users experienced issues while viewing papers.

03/17/2018

There was scheduled maintenance Saturday March 17 between 11:00 am and 5:00 pm. All Turnitin services and related websites (Turnitin, OriginalityCheck, and GradeMark) may have been unavailable during scheduled maintenance window.

03/05/2018

Turnitin experienced a service degradation between 08:45 AM and 10:15 AM. Users experienced slowness while submitting and viewing papers.

03/02/2018

Some users may not have been able to access Turnitin or submit papers between 1:00 PM and 2:15 PM.

02/16/2018

Turnitin experienced a service degradation between 12:45 PM and 2:30 PM. This affected the ability to make view pages for all users of the Turnitin services.

02/02/2018 - 02/03/2018

Some Turnitin users may have experienced an error when attempting to leave comments through Feedback Studio. This matter was being addressed by Turnitin as a top priority by their engineering team.

12/27/2017

Planned maintenance. All Turnitin services and related websites (Turnitin, OriginalityCheck, and GradeMark) were unavailable between 11:00 AM and 8:00 PM.

11/01/2017

Some users may have experienced issues when trying to access Turnitin. Turnitin has indicated that issues occurred between 1:40 PM- 2:32 PM, however, some OCC faculty have reported that when trying to access Turnitin papers after 4:00 PM, the result was the following error:

This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying. For more information about HTTP errors, see Help.

The vendor has been contacted and an update will be posted when received. Thank you for your patience.

10/23/2017

Some users may have experienced log in issues between 12:30 PM and 1:15 PM.

09/07/2017

The Turnitin service may have been unavailable between 5:00 AM and 9:30 AM.

04/26/2017

The Turnitin service may have been unavailable between 7:15 AM and 7:45 AM.

03/27/2017

Turnitin experienced a service degradation between 4:00 AM and 5:15 AM. This affected the ability to make submissions for all users of the Turnitin services.

12/12/2016

The Turnitin service may have been unavailable between 6:30 PM and 7:45 PM.

11/21/2016

The Turnitin service may have been unavailable between 8:15 PM and 11:30 PM.

11/17/2016-11/18/2016

Students may have experienced issues making late submissions to Turnitin between 5:50 PM and 9:45 AM.

11/08/2016

The Turnitin service was unavailable between 3:15 PM and 4:00 PM.

11/05/2016

The Turnitin service was unavailable between 9:00 AM and 2:00 PM during a scheduled maintenance period.

No student submissions to or instructor grading on Originality Check-enabled Dropboxes were possible during this time. Instructors were encouraged to modify assignment due dates either before or at least several hours after to accommodate the scheduled maintenance window.

08/22/2016

The Turnitin service was unavailable between 12:00 PM and 1:20 PM.


Zoom

Additional Zoom service statuses can be found here.

10/04/2019

Some users may have been unable to start new meetings or webinars on desktop and mobile devices between 4:04 PM and 4:12 PM on 10/04/2019.

09/09/2019

Some users may have been unable to visit the Zoom website to join new meetings or webinars between 1:15 PM and 1:21 PM on 09/09/2019.

06/24/2019

Some users may have experienced issues with visiting the Zoom website and starting or joining meeting and webinars between 2:19 PM and 2:48 PM on 06/24/2019

06/03/2019

Some users may have been unable to use their phone to call into Zoom meetings between 1:35 PM and 8:10 PM on 06/03/2019.

09/17/2018 - 09/19/2018

Some users may have been unable to use their phone to call into Zoom meetings between 4:45 PM on 09/17/2018 and 6:00 PM on 09/19/2018.

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Details

Article ID: 11502
Created
Mon 3/7/16 10:27 AM
Modified
Wed 11/13/19 3:02 PM