Overview
D2L performs application testing when new browser versions are released. However, due to frequent browser updates, D2L cannot guarantee that every version will function as expected.
If you experience issues with a supported browser, students can contact the D2L Student Technical Helpdesk at 855.772.1235. The helpdesk will help determine the appropriate next steps. Issues are prioritized for supported browsers first, followed by maintenance browsers.
Note: The D2L Student Helpdesk assists OCC students only. Be prepared to provide your OCC student ID number for identity verification.
For the most current list of supported browsers and system requirements, refer to the Brightspace Platform Requirements article.
Important: Ensure that JavaScript and cookies are enabled in your browser.
Browser Lifecycle Categories
Investigation
The browser is recognized and under consideration by D2L but has not been fully tested. It may or may not become supported in the future. This category typically includes newer browsers with growing user adoption.
Supported
The browser and operating system combination have been tested and are fully supported by D2L.
Maintenance
The browser is no longer actively tested with new D2L releases. Critical issues may still receive support, but not all problems will be resolved. Browsers typically enter maintenance when the vendor ends support or D2L phases them out. After one year, they become unsupported.
Unsupported
The browser is not tested, and no fixes are provided. D2L does not guarantee functionality or support for unsupported browsers. Support typically ends one year after the browser vendor discontinues support.