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System Status - Academic Technologies

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No Longer Available
 Maintenance (Other Than Regularly Scheduled)


System Availability

Assignment Grader (D2L)
Brightspace by D2L (D2L)
EduDentity (D2L)
Nettutor
Kaltura Media Service
Turnitin
Zoom


Assignment Grader (D2L)

Now that Assignment Grader no longer requires EduDentity to add annotations and markup to non-PDF assignments, D2L will be removing this additional requirement from the app and will prompt users who logged in with only EduDentity to log in with their MyOCC credentials instead. Warning messages will appear in the app ahead of the June removal to ask users to switch to their “Brightspace credentials.” Note that your “Brightspace credentials” are simply your MyOCC username and password.

System Available


Brightspace by D2L (D2L)

Between May 3 and 6, 2018, D2L will be upgraded to a new look and feel called the Daylight Experience. It has a cleaner layout, updated fonts and new icons. You’ll also be able to access D2L from your phone, tablet or desktop due to its new responsive design.

02/07/18

Users may have experienced issues logging in and/or performance issues while navigating the site between 10AM and 11AM.

11/24/17-12/29/17

A number of students and instructors have reported experiencing an issue when trying to access the D2L system using their mobile device. The following error message is displayed: There was an error processing the page you requested. D2L acknowledged this behavior as a bug and corrected the problem with December’s updates 12/29/17

Workaround: Use the latest version of Microsoft Edge, Firefox, Chrome or Safari from a workstation or laptop to access D2L and avoid using mobile devices to access the system.

11/07/17

The Course Access feature, found under User Progress, is a new feature activated in D2L on 10/26/17. Per D2L, the data being displayed would include data from 10/26/17 and forward. Consequently, the tool is working as designed and the data delivered is not inaccurate or incomplete.

11/06/17

Users experienced intermittent issues accessing the Learning Environment between noon and 3pm.

08/24/17

Server updates resulting in authentication issues for various OCC systems including D2L. Users who never logged into D2L and users who had changed their password late 8/23 through the afternoon of 8/24 would not have been able to log into D2L with the new password. Resolution: 8/24 at 2:45PM EST.

02/09/17-02/11/17

Users experienced intermittent issues accessing the Learning Environment. D2L suggested to refresh their browsers if they encounter connectivity errors.

10/19/16-11/08/16

Due to complications related to the recent SQL migration, course site creation and enrollments are not being updated in D2L on schedule. The D2L system mirrors the MyOCC rosters at the end of the following business day rather than the start of the business day. OCC is working toward correcting the issue.

10/14/16-10/18/16

Oakland Community College is performing a system upgrade on the MyOCC environment. As a result, no automatic updates will be sent to the D2L system until the MyOCC system is back online.

08/20/16-08/21/16

Emails sent from D2L to faculty, staff, or students to their OCC email were not being received. The issues were resolved on 8/22/16.


EduDentity (D2L)

System Available


NetTutor

02/16/18

System maintenance occurred between 5:30 AM and 6:00 AM.


Kaltura

The Kaltura system is no longer available. All images, videos, and transcripts have been backed up. If you had images, videos, or transcripts in Kaltura that you would like a copy of please contact lms@oaklandcc.edu.

06/04/18-06/05/18

Editing transcripts through My Media was not available at this time. Kaltura was advised of the issue. Attempting to edit existing captions would result in Kaltura showing an error. New captions were not being generated during this time.

05/15/18-5/16/18

Transcript generation was delayed for all users. New uploads had a delay of several hours before the captions were generated.

05/03/18

Users were not able to edit transcripts between 5:20 PM and 7:25 PM. Attempting to edit transcripts resulted in Kaltura showing an error.

04/19/18-04/20/18

Kaltura's transcript service was under maintenance between 04/19/18 3:15 PM and 04/20/18 12:35 AM. During this time users were not able to edit transcripts and new transcripts were not being generated.

04/09/18

Kaltura was not generating transcripts for new videos uploaded between 3 PM and 3:30 PM. Existing transcripts were editable. Any videos uploaded during this time have since had transcripts generated.

04/06/18

Kaltura was not generating transcripts for new videos uploaded between 5 PM and 6PM. Existing transcripts were editable. Any videos uploaded during this time have since had transcripts generated.

03/24/18-03/26/18

Kaltura was not generating transcripts for new videos uploaded during this time. Existing transcripts were editable. Any videos uploaded during this time have since had transcripts generated.

03/24/18

Users were not able to edit transcripts between 1:15 PM and 11:55 PM. Attempting to edit transcripts resulted in Kaltura showing an error.

03/06/18

Users were not able to edit transcripts between 1:15 PM and 2:45 PM. Attempting to edit transcripts resulted in Kaltura showing an error.

12/21/17

System maintenance occurred between Midnight and 6am. No impact to the users of the Kaltura system was expected.

10/19/17-11/02/17

You may experience sporadic performance issues that affect playback of a videos delivered from the Kaltura platform within D2L. There is no risk to loss of video or audio files as a result of this process. Kaltura Support is aware of the issue and continues to work toward a resolution.

07/03/17-10/15/17

Editing transcripts through My Media is not available at this time. Kaltura has been advised of this issue.


Turnitin

Scheduled maintenance windows are the first and third Saturdays of each month between 10:00 am and 2:00 pm. All Turnitin services and related websites (Turnitin, OriginalityCheck, and GradeMark) may be unavailable during scheduled maintenance windows.

Visit Turnitin's System Status page for more updates. You will want to look for Turnitin's LMS Integration and Feedback Studio specific news.

07/10/18

Turnitin performed maintenance on between 11am and 7pm. Users were be unable to submit or view papers during this time.

04/13/18

Turnitin experienced a service degradation between 4:40 PM and 5:20 PM. Users experienced issues while submitting and viewing papers.

04/09/18

Turnitin experienced a service degradation between 1:15 PM and 3:30 PM. Users experienced issues while submitting and viewing papers.

04/03/18

Some instructors received an email sent by Turnitin from "John Doe" with the subject line "You're Now an Instructor in a Turnitin Account."

If you received this email do NOT click on the "Log In Now button" as advised in the email. Disregard the email's instructions and delete the email. The email was generated in error by Turnitin as the vendor performed system maintenance.

03/29/18

Turnitin experienced a service degradation between 9:15 AM and 8:40 AM. Users experienced issues while submitting and viewing papers.

03/28/18

Turnitin experienced a service degradation between 9:45 AM and Noon. Users experienced issues while submitting and viewing papers.

03/27/18

Turnitin experienced a service degradation between 03:00 AM and 5:40 AM. Users experienced issues while viewing papers.

03/17/18

There was scheduled maintenance Saturday March 17 between 11:00 am and 5:00 pm. All Turnitin services and related websites (Turnitin, OriginalityCheck, and GradeMark) may have been unavailable during scheduled maintenance window.

03/05/18

Turnitin experienced a service degradation between 08:57 AM and 10:05 AM. Users experienced slowness while submitting and viewing papers.

03/02/18

Some users may not have been able to access Turnitin or submit papers between 1:09 PM and 2:09 PM.

02/16/18

Turnitin experienced a service degradation between 12:50 PM and 2:30 PM. This affected the ability to make view pages for all users of the Turnitin services.

02/02/18-02/03/18

Some Turnitin users may have experienced an error when attempting to leave comments through Feedback Studio. This matter was being addressed by Turnitin as a top priority by their engineering team.

12/27/17

Planned maintenance. All Turnitin services and related websites (Turnitin, OriginalityCheck, and GradeMark) were unavailable between 11am and 8pm.

11/01/17

Some users may have experienced issues when trying to access Turnitin. Turnitin has indicated that issues occurred between 1:40 PM- 2:32 PM, however, some OCC faculty have reported that when trying to access Turnitin papers after 4:00 PM, the result was the following error:

This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying. For more information about HTTP errors, see Help.

The vendor has been contacted and an update will be posted when received. Thank you for your patience.

10/23/17

Some users may have experienced log in issues between 12:37 PM and 1:06 PM.

09/07/17

The Turnitin service may have been unavailable between 5:00 AM and 9:29 AM.

04/26/17

The Turnitin service may have been unavailable between 7:15 AM and 7:39 AM.

03/27/17

Turnitin experienced a service degradation between 4:02 AM and 5:06 AM. This affected the ability to make submissions for all users of the Turnitin services.

12/12/16

The Turnitin service may have been unavailable between 6:40 PM and 7:40 PM.

11/21/16

The Turnitin service may have been unavailable between 8:20 PM and 11:20 PM.

11/17/16-11/18/16

Students may have experienced issues making late submissions to Turnitin between 5:50 PM and 9:37 AM.

11/08/16

The Turnitin service was unavailable between 3:15 PM and 4:00 PM.

11/05/16

The Turnitin service was unavailable between 9:00 AM - 2:00 PM during a scheduled maintenance period.

No student submissions to or instructor grading on Originality Check-enabled Dropboxes were possible during this time. Instructors were encouraged to modify assignment due dates either before or at least several hours after to accommodate the scheduled maintenance window.

08/22/16

The Turnitin service was unavailable between 12:00 PM and 1:20 PM.


Zoom

Additional Zoom service statuses can be found here.

System Available

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Details

Article ID: 11502
Created
Mon 3/7/16 10:27 AM
Modified
Wed 7/11/18 8:16 AM