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System Status - Academic Technologies

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System Availability

Assignment Grader (D2L)
Brightspace by D2L (D2L)
EduDentity (D2L)
Kaltura Media Service

Assignment Grader (D2L)

System Available

Brightspace by D2L (D2L)

System maintenance is scheduled for the second Sunday of each month between 1:00 am and 7:00 am.

Ongoing, started 11/7/17

The Course Access feature, found under User Progress, is not accurately displaying 30 days of data. D2L has been advised and is working toward a resolution at this time


Users experienced intermittent issues accessing the Learning Environment between noon and 3pm.


Server updates resulting in authentication issues for various OCC systems including D2L. Users who never logged into D2L and users who had changed their password late 8/23 through the afternoon of 8/24 would not have been able to log into D2L with the new password. Resolution: 8/24 at 2:45PM EST.


Users experienced intermittent issues accessing the Learning Environment. D2L suggested to refresh their browsers if they encounter connectivity errors.


Due to complications related to the recent SQL migration, course site creation and enrollments are not being updated in D2L on schedule. The D2L system mirrors the MyOCC rosters at the end of the following business day rather than the start of the business day. OCC is working toward correcting the issue.


Oakland Community College is performing a system upgrade on the MyOCC environment. As a result, no automatic updates will be sent to the D2L system until the MyOCC system is back online.


Emails sent from D2L to faculty, staff, or students to their OCC email were not being received. The issues were resolved on 8/22/16.

EduDentity (D2L)

System Available



You may experience sporadic performance issues that affect playback of a videos delivered from the Kaltura platform within D2L. There is no risk to loss of video or audio files as a result of this process. Kaltura Support is aware of the issue and continues to work toward a resolution.


Editing transcripts through My Media is not available at this time. Kaltura has been advised of this issue.


Scheduled maintenance windows are the first and third Saturdays of each month between 10:00 am and 2:00 pm. All Turnitin services and related websites (Turnitin, OriginalityCheck, and GradeMark) may be unavailable during scheduled maintenance windows.


Some users may have experienced issues when trying to access Turnitin. Turnitin has indicated that issues occurred between 1:40 PM- 2:32 PM, however, some OCC faculty have reported that when trying to access Turnitin papers after 4:00 PM, the result was the following error:

This error (HTTP 500 Internal Server Error) means that the website you are visiting had a server problem which prevented the webpage from displaying. For more information about HTTP errors, see Help.

The vendor has been contacted and an update will be posted when received. Thank you for your patience.


Some users may have experienced log in issues between 12:37 PM and 1:06 PM.


The Turnitin service may have been unavailable between 5:00 AM and 9:29 AM.


The Turnitin service may have been unavailable between 7:15 AM and 7:39 AM.


Turnitin experienced a service degradation between 4:02 AM and 5:06 AM. This affected the ability to make submissions for all users of the Turnitin services.


The Turnitin service may have been unavailable between 6:40 PM and 7:40 PM.


The Turnitin service may have been unavailable between 8:20 PM and 11:20 PM.


Students may have experienced issues making late submissions to Turnitin between 5:50 PM and 9:37 AM


The Turnitin service was unavailable between 3:15 PM and 4:00 PM.


The Turnitin service was unavailable between 9:00 AM - 2:00 PM during a scheduled maintenance period.

No student submissions to or instructor grading on Originality Check-enabled Dropboxes were possible during this time. Instructors were encouraged to modify assignment due dates either before or at least several hours after to accommodate the scheduled maintenance window.


The Turnitin service was unavailable between 12:00 PM and 1:20 PM.


Additional Zoom service statuses can be found here.

System Available

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Article ID: 11502
Mon 3/7/16 10:27 AM
Wed 11/8/17 8:57 AM