Okta Multi-Factor Authentication Reset For Students

Overview:

Okta MFA (Multi-Factor Authentication) is a security feature that adds an extra layer of protection to student logins by requiring multiple forms of verification.

You will need to reset your Okta MFA and follow the below steps if any of the following apply:

• Getting a new device.
• Getting a new phone number.
• The Okta app has desynced from your Okta MFA account.

If you are unable to sign into your MyOCC or your Okta account due to an Okta issue, first make sure your phone number is up to date on your student record. To do so contact Enrollment Services and have them update your information. Once your phone number is up to date call the Student Technical Helpdesk at 248.341.2300 and request an Okta reset.

Instructions

1. Log into MyOCC.
2. Find the Student Quick Links card.
   Note: If you don’t see the card you may want to select View All Cards.
   
    
3. Select Change address/phone.
   
    
4. Under Phone Numbers select the pencil icon in the Remove or Edit column and input your new phone number. Then select Update Phone.
   Note: If your number has not changed you can skip this step.
   
    
5. Navigate to oaklandcc.okta.com.
6. Sign in using the same username and password used for MyOCC.
7. Select your name in the top right of the screen.
   Then select Settings from the drop-down menu.
   
    
8. If there is an Edit Profile button, select it and follow the authentication steps. If there is no Edit Profile button continue to the next step.
   
    
9. Find Security Methods. Then select the Set up or Set up another buttons for the security methods you would like to add then follow the prompts.
10. Once finished setting up your security methods you can delete any unwanted or unneeded methods by selecting the Remove button and following the prompts.