Information Technologies (IT)

IT Knowledge Base articles are available to students, faculty and staff to assist with using, troubleshooting or learning more about IT related items and services.

Categories (7)

Network, Connectivity & Wireless

Articles pertaining to Remote Gateway Access, VPN access, Wireless, Servers, Virtual Desktop or Application access, Firewalls and Departmental Folders/Shares.
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Computing, Software and printing

Articles pertaining to Desktop Management, Purchasing, Office Moves, Hardware/Software, Print/Copy/Fax Services.
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Communications

Articles pertaining to the usage of Email, Telephones, Cell Phones, Voicemail, Conferencing, and SharePoint Sites
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Accounts, IDs and Passwords

Articles pertaining to Accounts, password resets, Multi-Factor Authentication (MFA) and application/website access.
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Business Applications

Articles pertaining to the usage of Campus-wide and departmental applications:
Colleague/Ellucian, Informer, SARS, ImageNow, Compass/Perception, etc.
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Classroom Technology & Media Services

Articles pertaining to the usage of classroom technology and media services equipment.
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IT Security & Policy

Network Security, Emergency Alert System ,Firewall, Anti-Malware and Antivirus Protection, TAUR, etc.
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