Overview
With D2L (opens in a new tab), you can access online course materials and activities from home, the office, or anywhere with an internet connection.
OCC provides a dedicated D2L technical support team available 24 hours a day, 7 days a week, year-round to assist with D2L-related questions.
The frequently asked questions below provide additional guidance about using D2L.
Frequently Asked Questions
Course Information
I do not see my courses in D2L. What should I do?
Did you complete your registration?
Review the step-by-step guide: How to register for courses at OCC (opens in a new tab).
Did you register today?
- Yes: Wait one business day for your enrollment to appear in D2L.
- No: If it has been at least one day:
- Check the course section dates.
- The course appears in D2L 7 days before the MyOCC start date.
- The course is removed from D2L 10 days after the MyOCC end date.
How do I view my class schedule?
- Log in to your MyOCC account (opens in a new tab).
- Select Student Planning.
- Your current semester schedule appears in calendar view.
- Select Go to Plan & Schedule to view another semester.
- Use the arrows to select a term.
- Registered and planned sections appear on the left. The calendar appears on the right. Note: Planned sections are not registered until you select Register.
- Select Meeting Information to view class details.
How do I know if my course is available in D2L?
Courses for Fall, Winter, and Summer semesters are available in D2L. Contact your instructor if you have questions about your course.
Who do I contact about course materials or assignments?
Contact your instructor for questions about course content, materials, or due dates.
How do I learn to use D2L?
Enroll in the Online Learning Readiness course (opens in a new tab).
You can also browse the D2L knowledge base articles.
General Information
What does the “No login” error mean?
This message indicates your session ended due to inactivity. OCC’s D2L system logs users out after 180 minutes (3 hours) of inactivity.
To continue, you must log in to D2L again (opens in a new tab).
Note: Unsaved work is lost when your session times out.
Login and Password
Where can I get help logging in?
If you need help finding your username, visit: Find your username (opens in a new tab).
How do I reset my password?
Reset your OCC Okta password or contact the Student Technical Helpdesk at 248.341.2300.
Key Terms
D2L
D2L (Brightspace) is OCC’s learning management system.
Learning Environment (LE)
The term used by D2L for its platform.
Learning Management System (LMS)
A system used to deliver course materials, track progress, and support communication.
Accessibility
Where can I learn about D2L accessibility?
Visit the D2L Accessibility Standards (opens in a new tab).
Screen reader support
Review D2L screen reader tips (opens in a new tab).
Supported Browsers
Review the Brightspace platform requirements (opens in a new tab).
You can also run the system check tool (opens in a new tab).
Supported Assignment File Formats
View supported file types: Supported file types (opens in a new tab).
D2L Student Technical Helpdesk
Technical help is available 24/7 at 855.772.1235 (toll free).
The helpdesk cannot assist with:
- Course content or grades (contact your instructor)
- Password resets
- Textbook or publisher issues